Frequently Asked Questions

Our products are developed with scientifically precise, high-efficacy formulations and premium active ingredients, manufactured under strict quality standards.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Yes, all our formulations are dermatologist and clinically-tested. However, we recommend patch testing before first use and consulting a dermatologist if unsure.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Absolutely. We are committed to cruelty-free practices and do not test our products on animals.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

No, all our products are free from parabens, sulfates, and other harsh chemicals to ensure they are safe for your skin.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

For best results, store your skincare products in a cool, dry place away from direct sunlight. Some products may need to be refrigerated; please check the packaging for specific instructions.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Our SkinMTX Professional Line products are only available at selected salons and aesthetic clinics worldwide.

Please check our extensive list of authorized international distributors and contact them directly for product enquiries.

Please send us an email at enquiry@skinmtx.com.

Many of our products contain organic ingredients. Please refer to the product descriptions for detailed information on the ingredients used.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Our product labels include a full list of ingredients to help you identify any potential allergens. If you have specific concerns, please consult with your healthcare provider before using our products.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

We use natural preservatives wherever possible. When necessary, we use safe, approved synthetic preservatives to ensure product stability and effectiveness.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Unfortunately we currently do not offer international shipping outside of Singapore and Malaysia. Please check our extensive list of authorized international distributors and contact them directly for product enquiries.

Alternatively, you can join our SkinMTX newsletter or follow our social media to get the latest update when shipping is available at your location.

Delivery within Singapore and Malaysia will typically take 3–5 working days after payment confirmation. Please expect slight delays during peak periods or public holidays.

For more information please refer to our Shipping Policy.

Once your order has shipped, you will receive a tracking number via the email address you used to place the order. You can use this tracking number on our website or the carrier's website to track your package.

We apologize for the delay. your order may take up to 7 working days to reach you.

If you still haven't receive your order after 7 working days, please get in touch with our customer service at enquiry@skinmtx.com with your order details.

Please refer to our Refund Policy or email enquiry@skinmtx.com.

• Open the rewards panel.

• If you’re new, click Join now, if you already have an account, click Sign in.

• You’ll be taken to the register or login page.

• Enter your email + password.

• Once logged in, you can access your rewards information. 

If you need further assistance, please visit Smile.io official FAQ page here.

• Make sure you have an account with the store.

• Log in to your account first.

• Redeem points either: A) in the Smile rewards panel, or B) at checkout if the store allows it.

• If you redeemed a coupon by mistake, contact our customer support at email enquiry@skinmtx.com to cancel it and refund the points.  

If you need further assistance, please visit Smile.io official FAQ page here.

If you need further assistance, please visit Smile.io official FAQ page here.

We accept all major credit/debit cards, PayNow and other selected e-wallets payment methods. You can find out more at the checkout page.

Join our SkinMTX newsletter or follow our social media to get the latest updates on our exclusive promotions.

Please send us an email at enquiry@skinmtx.com.